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Returns Policy
ITEMS ELIGIBLE FOR RETURN:
Unwashed, unworn and unused merchandise that is in resellable condition, may be returned for a refund, in the original form of payment, within 30 days of delivery. Return requests must be submitted within 30 days through the refund portal to qualify. Orders past 30 days are no longer eligible for return.
Please ensure you ship your return package back to Lineamexico within 14 days of receiving your return label in order to avoid expiration of your shipping label. Lineamexico is not responsible for providing additional shipping labels.
Make sure all items are in NEW condition. Unworn, unwashed and unused with tags attached in original packaging. Items must be fragrance free, neatly folded, no marks of any kind, or pet hair. (We can't accept anything that doesn't meet the criteria listed above.)
*Any items not eligible for return for any of the reasons listed above, will be shipped back to the customer at their expense.
HOW DO I START A RETURN?
1) Send email: sale@lineamexico.com to start your return. You will be directed to our return portal to enter in your order number and zip code used for your purchase. You will go through the returns portal and purchase a return shipping label there. Shipping label prices will vary based on the weight and size of the items you are returning.
2) Make sure all items are in NEW condition, unworn with tags attached in original packaging, and fragrance free. No marks of any kind. (We can't accept anything that doesn't meet the criteria listed above.)
3) Ship packages back to Lineamexico.
4) Please keep a copy of the tracking number for your package as we cannot be responsible for lost packages.
**Once returned, your item will be processed within 7 business days. If returned merchandise is deemed to be in returnable condition you will receive a refund in the original form of payment.
**Returned items that aren't eligible for refunds will be returned to customer at their cost.
CAN I MAKE AN EXCHANGE?
Yes. If you need to return an item for another size, send it back asap and go ahead and repurchase the correct item you would like. Once your return is received and processed, we will go ahead and refund you for that item.
WHAT IF MY ITEMS IS DAMAGED OR DEFECTIVE?
Damaged or defective items must be reported within 7 days of receiving the item, per tracking number. Please email sale@lineamexico.com with your order number and a description and photo of the damaged item.
The following items are non returnable...
If we receive your return in a condition that we feel is not fit for exchange or refund, we shall get in touch with you. Lineamexico reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Lineamexico will not accept an item for return or exchange that has been worn, washed or with tag's removed. We will not refund or exchange items that we believe fail to meet reasonable standards of care.